Customer Surveys

Handle data related to ImBox Customer Surveys.

grabSurvey

Get a single survey with ticketId or callId.

Parameters

Name	Type	Description
apiKey*	String	Your API key

Query parameters

Name	Type	Description
ticketId*	String	Id for ticket
callId*	String	Id for call

Usage

curl -X GET "https://apiv2.imbox.io/api/grabSurvey/:apiKey?ticketId=123

Response

{
  "agentId": 12,
  "ticketId": 123, // If fetched with callId, ticketId will be replaced with callId.
  "surveySetupId": 1,
  "ratingScale": "1-10",
  "rating": 8,
  "createdAt": "2025-03-25T19:01:33.000Z",
  "completedAt": "2025-03-26T13:01:55.000Z",
  "versionId": 45,
  "data": [
    { "question": "Please rate your customer experience", "answer": "8" },
    {
      "question": "Anything else?",
      "answer": "Yes it was a very nice woman I talked to!"
    }
  ]
}

API key scope access

Configure API key access in ImBox Admin dashboard.

Scope	Access
Customer Survey	Read

grabSurveyList

Get a list of surveys.

Parameters

Name	Type	Description
apiKey*	String	Your API key

Query parameters

Name	Type	Description
startAt*	String	Format: YYYY-MM-DD
stopAt*	String	Format: YYYY-MM-DD
agentId	String	Id for agent
surveySetupId	String	Id of survey setup
type	String	”email” -Default | ”sms”
label	String	surveys with label. For ”sms” surveys with label, add type=”sms”
limit	Integer	Number of surveys to return. Default: 50. Max: 100
after	Integer	Cursor for next result set by id

Usage

curl -X GET "https://apiv2.imbox.io/api/grabSurveyList/:apiKey?startAt=2023-10-01&stopAt=2024-10-01&limit=2"

Response

{
  "surveys": [
    {
      "id": 100,
      "agentId": 1,
      "rating": null, // Will be null, when using a form for rating questions.
      "ratingScale": null,
      "completedAt": "2025-06-01T13:33:37.000Z",
      "formData": [
        {
          "question": "Fullname",
          "answer": "Christina Wedin"
        },
        {
          "question": "Country",
          "answer": "Denmark"
        },
        {
          "question": "How would you rate the help you got?",
          "answer": "4"
        },
        {
          "question": "Please fill out the form below so that we can improve the content of the response. We read your comments carefully and make sure to supplement our information, but are not able to respond to you personally.",
          "answer": "I think the response could be nicer."
        }
      ],
      "ticketId": 1337,
      "surveySetupId": 37,
      "versionId": 124
    },
    {
      "id": 120,
      "agentId": null,
      "rating": 7, // Rating shows when using quick response.
      "ratingScale": "1-10",
      "completedAt": "2023-01-01T13:33:37.000Z",
      "ticketId": 1338,
      "surveySetupId": 38,
      "versionId": 125
    }
  ],
  "paging": {
    "cursor": {
      "after": 120
    },
    "next": "https://apiv2.imbox.io/api/grabSurveyList/apiKey?startAt=2023-10-01&stopAt=2024-10-01&limit=2&after=120"
  }
}

API key scope access

Configure API key access in ImBox Admin dashboard.

Scope	Access
Customer Survey	Read

surveyAnalytics

Get basic analytic data from surveys.

Parameters

Name	Type	Description
apiKey*	String	Your API key

Query parameters

Name	Type	Description
startAt*	String	Format: YYYY-MM-DD
stopAt*	String	Format: YYYY-MM-DD
agentId	String	Id for agent
surveySetupId	String	Id of survey setup
type	String	”email” -Default | ”sms”
label	String	surveys with label. For ”sms” surveys with label, add type=”sms”

Usage

curl -X GET "https://apiv2.imbox.io/api/surveyAnalytics/:apiKey?startAt=2023-10-01&stopAt=2024-10-01"

Response

{
  "activeSurveys": 142,
  "completedSurveys": 511,
  "directMailRating": 8, // 1-10, Quick Response average rating, this can be null if quick response is not used.
  "seenSurveys": 80,
  "surveysSent": 733
}

API key scope access

Configure API key access in ImBox Admin dashboard.

Scope	Access
Customer Survey	Read