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Setup

Below are the steps you need to complete in order to set up the tickets plugin.

  1. Create your script that validates the key, looks up the email address and prints desired data. Then host it somewhere, example: https://your-url.com/your-example-script.php
  2. Make sure you are getting the desired response when testing your script in a webbrowser by navigating to your URL: https://your-url.com/your-example-script.php?email=ticketrequester@gmail.com&key=your-secret-key
  3. Send an email to hello@imbox.se with your URL and key. Setup on our end usually takes one business day.

Once the setup is complete your agents have to log out and back in again. They will then see the plugin on the right hand side bar when navigating to a ticket.