Technical description

Everytime an agent opens a ticket ImBox will make a http request to an URL you have provided us with. In the request ImBox will append two query parameters. email=ticketrequester@gmail.com key=****your-secret-key Use the key parameter to verify the request. Use the email parameter to search your database for information about the requester. Choose what data you want to display and print it in the response. The data will be displayed in an iframe (see “Your content will appear here...” in Fig 1) **. Note that the width of the frame is roughly 290px. An example request from ImBox to your URL could look like this: https://your-url.com/your-example-script.php?email=ticketrequester@gmail.com&key=your-secret-key